Datto RMM: "Welcome to Datto! The admin of your account is [adminName]" email

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Issue

When their Datto RMM administrator creates your new account, you receive an email from noreply@datto.com stating, "Welcome to Datto! The admin of your account is [adminName]. Please contact them with any account-related questions." 

Environment

  • Datto RMM

Cause

When an Administrator creates a new Datto RMM User account, the system will automatically send an email containing a password creation link to the email used to create the account. 

mceclip0.pngFigure 1: The new user password creation email (click to enlarge)

Resolution

Click the link in the email to perform your initial login. The system will prompt you to change your password as part of this process. After you change your password, your login credentials setup is complete.

If you or your Datto RMM Administrator did not request the creation of this account, contact Datto RMM Technical Support


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