File restore

Topic

This article explains how to perform a cloud file restore by using the Recovery Launchpad.

Environment

  • Datto Partner Portal
  • Recovery Launchpad

Description

Index

Creating a File Restore

To mount a file restore, follow the steps below.

  1. From the Partner Portal, navigate to Status > BCDR Status.

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Figure 1: Partner Portal page

  1. Click the name of the device for which you wish to create an file restore.

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Figure 2: Device name

  1. Click RECOVERY LAUNCHPAD at the top right of the page.

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Figure 3: Recovery Launchpad

  1. Click START FILE RESTORE.

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Figure 4: Start file restore

  1. Click the check box next to the system you need to restore.

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Figure 5: Choose system

NOTE  You will only see systems listed that are capable of performing a file restore. If a system does not appear, you will need to choose a different restore method. Universal VM backups are not capable of performing file restores.

  1. Click the date field under Choose Recovery Point. The Recovery Launchpad displays the latest available backup by default.

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Figure 6: Choose Recovery Point

  1. Select a date and time from the available restore points, then click SELECT.

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Figure 7: Choose Date and Time

  1. Click CREATE FILE RESTORE.

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Figure 8: Create file restore

  1. You'll see the restore listed under the File Restores section of the restore page. Click the cloud icon to proceed.

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Figure 9: Browse

Converting a cloud Virtualization to a File Restore

You can also convert an existing virtualization to a file restore from the Recovery Launchpad.

  1. From the Virtualizations pane select the ellipsis icon for the virtualization that you want to convert.


Figure 10: Virtualizations

  1. Select the desired file type and check the box acknowledging that the Convert process will first shutdown the virtualization, if you have not done so already.


Figure 11: Convert to File Restore

  1. Select Convert to start the process.


Figure 12: File Restores

  1. Once completed, you will see the converted restore under File Restores, showing Converted status with details about the conversion process.

NOTE   Virtualization has been deleted and no longer displays as a Virtualization.

NOTE   Once initiated the conversion process will begin and the virtualization will be deleted as part of the conversion.

Browse your File Restore

You can browse your files via SFTP or weblink. Choose your preferred option to proceed.

NOTE   In preparation for FIPS compliance, all non-FIPS approved algorithms and ciphers are being removed from Recovery Launchpad. If you have problems connecting to cloud restores, you should first verify that you are attempting to connect with FIPs compliant algorithms for encryption, hashing, and signing.

SFTP Export

The SFTP export option lets you access your restored files using any SFTP browser such as Cyberduck(external link) or Core FTP(external link). SFTP may be the most convenient option if the data needs to be accessed from multiple machines or by clients who may not have access to the Partner Portal. If SFTP credentials already exist, they will be displayed here and you can click LAUNCH SFTP. Clicking this button will open the default SFTP client installed on your computer.

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Figure 13: The Browse File Restore window - with credentials

If they don’t exist, you can use the button to Create New Credentials to generate new SFTP credentials.

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Figure 14: The Browse File Restore window - no credentials

When no longer needed, you can click the Delete Credentials button, to remove the credentials.

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Figure 15: The Download Image Export window - Delete Credentials

The Weblink option lets you access your restored files in a standard folder hierarchy. You'll see a folder for each restored volume. Click the folder to go deeper into the file structure. You can click the download icon to the right of the folder or file listing to download a copy to your local machine. You can select multiple files and folders by selecting the checkbox to the left of each folder or file you wish to download.


Figure 16: Download a copy

You can also specify ZIP or TAR file format for your download by accessing the dropdown menu at the top right. Click the Download button to download multiple folders or files to your local machine.


Figure 17: Select format

Cleaning up

When you've finished accessing your recovered files, remove the restore by clicking the wastebasket icon on the far right side of the file restore listing on the Recovery Launchpad page.


Figure 18: Remove the restore

Additional Resources