Partner Portal: New Recovery Launchpad: File restore



This article explains how to perform a cloud file restore by using the new Recovery Launchpad.


  • Datto Partner Portal
  • New Recovery Launchpad


To mount a file restore, follow the steps below.

1. From the Partner Portal, navigate to Status → BCDR Status.

mceclip1.pngFigure 1: Partner Portal page (click to enlarge)

2. Click the name of the device for which you wish to create an image export.

figure2.pngFigure 2: Device name (click to enlarge)

3. Click RECOVERY LAUNCHPAD at the top right of the page.

mceclip0.pngFigure 3: Recovery Launchpad (click to enlarge)


figure4.pngFigure 4: Start file restore (click to enlarge) 

5. Click the check box next to the system you need to restore.

figure5.pngFigure 5: Choose system (click to enlarge)

You will only see systems listed that are capable of performing a file restore. If a system does not appear, you will need to choose a different restore method. Universal VM backups are not capable of performing file restores.

6. Click the date field under Choose Recovery Point. The Recovery Launchpad displays the latest available backup by default.

Figure6.pngFigure 6: Choose Recovery Point (click to enlarge)

7. Select a date and time from the available restore points, then click SELECT.

select1.pngFigure 7: Choose Date and Time (click to enlarge)


create.pngFigure 8: Create file restore (click to enlarge)

9. You'll see the restore listed under the File Restores section of the restore page. Click the cloud icon to proceed.

browse.pngFigure 9: Browse (click to enlarge)

10.  You can browse your files via SFTP or weblink. Choose your preferred option to proceed.

launch.pngFigure 10: Browse options (click to enlarge)

SFTP Export

The SFTP export option lets you access your restored files using any SFTP browser such as Cyberduck (external link) or Core FTP (external link). SFTP may be the most convenient option if the data needs to be accessed from multiple machines or by clients who may not have access to the Partner Portal. Click SHOW SFTP DETAILS to view the SFTP address and credentials.

credentials.pngFigure 11: SFTP credentials (click to enlarge) 


The Weblink option lets you access your restored files in a standard folder hierarchy. You'll see a folder for each restored volume. You can click the folder to go deeper into the file structure. You can click the download icon to the right of the folder or file listing to download a copy to your local machine.

connect.pngFigure 12: Download a copy (click to enlarge)

Cleaning up

When you've finished accessing your recovered files, remove the restore by clicking the wastebasket icon on the far right side of the file restore listing.

remove.pngFigure 13: Remove the restore (click to enlarge)

Additional Resources

Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Datto Community Forum or the Datto Community Online.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

Still have questions? Get live help.

Datto Homepage