Datto Partner Portal: Hiding devices in the Datto Partner Portal

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Topic

This article explains how to hide devices in the Datto Partner Portal. Use this article to assist with removing devices from view in the Datto Partner Portal.

Environment

  • Datto Partner Portal

Description

Periodically, Datto device administrators may wish to temporarily hide a device from the BCDR Status list in the Partner Portal. For example, you may want to hide a previously-deployed device until you can return it to service with a different customer. Hiding devices reduces visual clutter, making large device fleets easier to manage.

What happens when I hide a device?

When you hide a device, it no longer appears in the device list on the BCDR Status page.

Hiding a device does not remove it from service; Datto will still charge you for service according to your agreement. To remove a device from service, contact your Datto Sales Executive or Partner Success Manager. 

Procedure

Hiding a device

1. In the Datto Partner Portal, click the Admin tab, then select BCDR Status from the drop-down menu.

mceclip0.pngFigure 1: The Datto Partner Portal (click to enlarge)

2. Scroll through the device list until you find the device you are hiding. Click the ellipsis icon in the upper right-hand corner of the Device card, then select Hide Device from the drop-down menu.

mceclip1.pngFigure 2: The Device card in the Device Status list (click to enlarge)

After hiding the device, you will no longer see its Device card in the Device Status list.

Unhiding a device

1. On the BCDR Device Status page, select the Show hidden devices only check box.

mceclip2.pngFigure 3: The Show hidden devices only check box (click to enlarge)

2. Scroll through the device list until you find the device you are hiding. Click the ellipsis icon in the upper right-hand corner of the device card, then select Unhide Device from the drop-down menu.

mceclip3.pngFigure 4: The hidden device's Device card in the Device Status list (click to enlarge)

After unhiding the device, you will once again see its device card in the Device Status list.


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