SIRIS, ALTO, and NAS: Error: "An error occurred while retrieving info: Failed to launch guestfs".

Follow

Issue

Backups are failing on an agent or multiple agents. Agent logs display: "An error occurred while retrieving info: Failed to launch guestfs".

Environment

  • Datto SIRIS
  • Datto ALTO
  • Datto NAS

Cause

The OS drive on the Datto appliance is full.

Resolution

Contact Datto Technical Support for assistance with freeing space on the OS of your Datto appliance.


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