SIRIS, ALTO, and NAS: ConnectWise Manage configuration questions

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Topic

This article explains how to properly set up the configuration questions in ConnectWise Manage to work with Datto's integration API.

Environment

  • ConnectWise Manage

Description

Datto's ConnectWise Manage integration can only answer certain configuration questions. These questions are asked when a configuration item is created, when a ticket is created, and when a daily call is made to update the questions for each integrated device. 

If you choose to add other questions to the configuration, you must ensure those questions are not marked as required. If a required question cannot be answered, the API call will fail. These failures can manifest as ticket creation failure, errors while modifying integration settings, or outdated information about the device.

How to edit the configuration questions

1. Click the System menu 

2. Select Setup Tables

fig1.pngFigure 1: Setup Tables (click to enlarge)

3. Search the Table field for Configuration and select it.

fig2.pngFigure 2: Tables (click to enlarge)

4. Click the desired configuration type.

The configuration questions that the integration can answer are:

  • Agent Last Offsite
  • Protected Space
  • Local IP
  • Hard Drive Status
  • Service Expiration Date

You can add items by clicking the plus sign or remove them by clicking the trash can icon. However, the questions that the integration can answer are set up by default in the Datto device configuration type and should not usually need to be changed.

fig3.pngFigure 3: Configuration questions (click to enlarge)


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