Datto Partner Portal: How do I reset an employee's Two-Factor Authentication (2FA)?

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Question

How do I reset an employee's Two-Factor Authentication (2FA) if they get locked out of their original authentication method?

Environment

  • Datto Partner Portal

Answer

You must have the Security Admin role for your company to perform these steps.

1. In the Datto Partner Portal, click the Admin tab, then select Manage Employees from the drop-down menu.

mceclip0.pngFigure 1: The Datto Partner Portal (click to enlarge)

2. In the Manage Employees table, Click the pencil icon in the far right-hand column for the employee to open the Edit Employee dialog box. 

mceclip1.pngFigure 2: The Manage Employees page (click to enlarge)

3. Click the Email TOTP link at the bottom of the dialog box to send the employee a one-time passcode they can use to log in.  After logging in with the code, the system will prompt the employee to reset their login credentials. The system will also prompt them to reconfigure their 2FA prior to logging in, to protect the security of the account.

mceclip0.pngFigure 3: The Email TOTP link (click to enlarge)

You will see a success message in the Edit Employee dialog box when the message sends successfully. 

mceclip2.pngFigure 4: The successful TOTP delivery message (click to enlarge)


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