SIRIS, ALTO, and NAS: Enhanced White Glove service for remote device installation

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Topic

This article describes new options for installing Datto devices at locations that you may not currently be able to visit due to the current global situation.

Environment

  • Datto SIRIS
  • Datto ALTO
  • Datto NAS

Description

With the current circumstances, Datto partners are facing new challenges to install Datto devices as they cannot be on-site with the end-user. In light of this situation, Datto is now offering an enhanced White Glove device installation service to assist partners during this difficult time. This service includes additional installation support, extended hours to help with the remote installation outside of regular business hours, and other useful resources.

What are we offering?

  • A one-page informational datasheet to help users with the pre-setup of their Datto appliance

  • A video guiding users through the physical installation, device setup and agent installation process

  • A service to pre-register devices before shipping to the end client (requires email permission)

  • A service to provide remote assistance with all White Glove prerequisites

Extended White Glove hours

North America:

Monday to Thursday until 9 PM EST
Saturday & Sunday from 8 AM-12 PM
(Excluding Easter Sunday)

EMEA:

Monday to Thursday until 9 PM BST
Saturday and Sunday from 9 AM to 3 PM
(Excluding Good Friday, Easter Sunday and Easter Monday)

APAC:

Monday to Thursday 9 PM AEST
Saturday & Sunday 8 AM-12 PM
(Excluding Good Friday, Easter Sunday & Easter Monday)

Process

We must have your email approval to pre-register a device. Billing begins as soon as the device checks in.

Additional Resources

 


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