Datto SaaS Protection: How can I view my credit memos in the Datto Partner Portal?

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Question

How can I view my credit memos in the Datto Partner Portal?

Environment 

  • Datto SaaS Protection 2.5 for Office 365
  • Datto SaaS Protection 2.5 for G Suite

Answer

Credit memos will be located in the Purchasing and Billing tab under Purchase History. 

credit_memos.pngFigure 1: Credit memos (click to enlarge)

Credit Memos are "store credits" that partners can put toward purchases. Available credits will appear as an exclamation point or checkmark symbol in the leftmost column of the Available Credits section. You will see available credit memos on the Available Credits tab. Place your cursor over the symbol in Figure 2 to verify the credit memo's eligibility.

image__6_.pngFigure 2: Available Credits (click to enlarge)

The total payment must be equal to or larger than the credit memo you wish to use.
Partial payment and refunds based on credit memos are not available at this time via this feature online.

See How do I make a payment online"? for information on how to apply credit memos to past-due invoices.


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