Datto Partner Portal: How do I regain Partner Portal access if I am locked out of my Two Factor Authentication (2FA)?

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Question

Datto Partner Portal: How do I regain aPortal access if I am locked out of my 2FA?

Environment

  • Datto Partner Portal

Description

If you get locked out of your account due to repeated incorrect login credential entry, contact your company's help desk or Security Admin for identity verification and account reinstatement. If you are locked-out, you will see a banner advising you to contact your help desk in the Duo sign-in dialog box.

Screen_Shot_2020-05-14_at_4.27.30_PM.pngFigure 1: The Duo Sign-in dialog box with help banner (click to enlarge)


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